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""I think there are still a lot of punitive policies and a lot of barriers ... rules about the size of baggage you can bring in or policies about odor or no-sleeping policies," said librarian Julie Ann Winklestein, who co-wrote an ALA pamphlet to help librarians better serve people who have already been turned away by other institutions. The single most important thing libraries can help people do online is find a job, the ALA found. Even fast food restaurants require online applications now. But many libraries still require patrons to have an address and photo identification to get a library card, and then limit the time patrons can spend online... In a partnership with other agencies, the Nashville library hosts drop-in hours with city social workers and mental health counselors. They helped Susan Hulme's sister-in-law after she was hospitalized and couldn't work to get food stamps and other resources for finding a new job. The woman was embarrassed, and intimidated by the bureaucracy of the social services agency. Going to her library made it easier. Other exceptions include Pima County, Arizona, where public health nurses wander the county's 27 libraries with stethoscopes around their necks, offering blood pressure checks and identifying difficult cases for more care. In Weber County, Utah, public housing workers rely on librarians who know their homeless patrons by name to help them locate people approved for housing vouchers."
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